hadjee believes that gambling should always be a form of entertainment — never a financial strategy or a way to escape personal difficulties. This page brings together every tool, resource, and piece of guidance hadjee provides to help you stay in control of your play.
Our Commitment
At hadjee, responsible gaming is not an afterthought — it is built into the foundation of how the platform operates. Every product decision, every promotional offer, and every support process at hadjee is designed with the player's wellbeing as a primary consideration alongside entertainment and fair play.
Bangladesh has a growing community of online gaming enthusiasts, and hadjee is proud to serve that community responsibly. Whether you enjoy cricket betting during the BPL season, live casino tables, slots from Pragmatic Play or NetEnt, or fast-paced crash games, hadjee wants you to enjoy every session with full confidence that you are in control of your experience.
The reality is that for a small number of players, gambling can shift from entertainment into a pattern that causes genuine harm — financially, emotionally, and socially. hadjee takes that risk seriously. The tools, information, and support channels on this page are available to every registered hadjee player, free of charge, at any time. You do not need to be in crisis to use them: setting a deposit limit or a session reminder is simply good practice for any player, at any level.
If you ever feel that gambling is no longer enjoyable, that you are chasing losses, or that your play is affecting your relationships or finances, please act early. The sooner you reach out — to hadjee support or to a trusted person in your life — the easier it is to get back to a healthy relationship with gaming.
Gambling is for adults aged 18 and above only. If you are under 18, you must not register or place wagers on hadjee. hadjee reserves the right to request age verification at any point and to close any account where the 18+ requirement cannot be confirmed.
Quick Reminder
Player Protection Tools
Every hadjee account comes with a full suite of responsible gaming controls. You can activate or adjust any of these tools at any time by contacting hadjee support.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, hadjee will prevent further deposits until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period before they activate.
Define the maximum amount you are comfortable losing within a chosen time period. Once your loss limit is hit, hadjee will restrict further wagering activity for the remainder of that period — giving you a firm financial boundary regardless of the outcome of individual sessions.
Set a maximum duration for each gaming session. When your chosen time is up, hadjee will display a clear notification reminding you to take a break. This tool is particularly useful for players who find it easy to lose track of time during longer sessions or live events.
Request a short break from hadjee without permanently closing your account. Cool-off periods are available from 24 hours up to 6 weeks. During a cool-off, your account will be restricted from deposits and wagering. You will still be able to withdraw any remaining balance.
If you feel that you need a longer or permanent break from gambling, hadjee offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. This is hadjee's strongest player protection tool.
Players who are using responsible gaming tools or who are concerned about their play can opt out of all hadjee promotional communications — including bonus offers, free bet notifications, and seasonal promotions. Contact hadjee support to activate a full marketing block on your account.
Step-by-Step
Activating self-exclusion on hadjee takes less than five minutes. Follow these steps to put a firm stop to your play for your chosen period.
Access your hadjee account using your registered credentials. If you are having difficulty logging in, contact hadjee support directly and a member of the team will assist you immediately.
Send a message to hadjee support at support@hadjee.com with the subject line "Self-Exclusion Request". State your registered username, your preferred exclusion period, and confirm that you understand the exclusion cannot be reversed during the chosen period.
hadjee will process your self-exclusion request within 24 hours and send a confirmation to your registered email address. Your account will be restricted from all deposits and wagering activity from the moment the exclusion is applied.
You may withdraw any funds remaining in your hadjee account at any time during or after the self-exclusion period. hadjee will not hold funds that belong to you. Contact support if you need assistance processing a withdrawal while excluded.
Recognise the Signs
Problem gambling rarely announces itself clearly. These warning signs can indicate that gambling has moved beyond healthy entertainment and may be causing harm.
Continuing to gamble with the aim of recovering money already lost — often wagering larger amounts than intended to "win it back" quickly.
Concealing the amount of time or money spent gambling from family members, friends, or colleagues — feeling shame or anxiety when asked about your play.
Using funds designated for rent, utility bills, groceries, or other essential household expenses to fund gambling activity.
Gambling as a way to cope with stress, anxiety, loneliness, boredom, or depression — feeling restless or irritable when unable to gamble.
Making repeated promises to yourself or others that you will reduce or stop gambling, but finding yourself unable to follow through on those commitments.
Self-Assessment
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly encourage you to contact hadjee support or seek independent guidance from a counselling service.
If two or more of the above apply to you, please reach out. hadjee support is available 24 hours a day, 7 days a week at support@hadjee.com. Asking for help is the right decision — and it is never too early or too late to take back control.
Get Help
hadjee's support team is trained to handle responsible gaming requests with sensitivity and without judgment. Reach out at any time using the contact below.
Available 24 hours a day, 7 days a week. Send your request by email and a member of the responsible gaming team will respond within 24 hours.
support@hadjee.com
Use subject: "Responsible Gaming Request"
Include your registered username in the message.
Sometimes the most effective first step is an honest conversation with a family member or close friend. Letting someone you trust know about your concerns can provide immediate relief and practical support.
If you are based in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, your local community and family network can be a strong source of support alongside hadjee's built-in tools.
If you share a device with younger family members, take these steps to prevent accidental access to the hadjee platform by minors.
Play Responsibly
When gaming stays within your personal boundaries, it is one of Bangladesh's most exciting forms of entertainment. Explore cricket betting, slots, and live casino games — all on a platform built around your wellbeing.